Terms of use that govern the use of our website “www.littlebigflavourkits.co.uk  (our “website”), whether as a guest or a registered user. Use of our website includes accessing, browsing, or registering on the site.

Please read these terms of use carefully before you start to use our website, as by using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our website.

About us

Little Big Flavour Kits, are registered in England and Wales and our main trading address is
81 Monks Orchard Road, Beckenham, Kent, BR3 3BJ.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Changes to our site

We may update our website from time to time and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our website, or any content on it, will be free from errors or omissions.

Accessing our site

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

Right to cancel – perishable goods

• If you are a consumer, you have the right to cancel this contract within 7 working days of delivery except in respect of perishable or goods which have been consumed, opened or damaged by you.

• If you cancel your order of non-perishable goods, you must return the goods in their original packaging together with the invoice to us at your expense. Please contact us by email to hello@littlebigflavourkits.co.uk and we will tell you where to send the goods.

• Please use a tracked or guaranteed form of delivery when returning goods to us as we are unable to accept responsibility for goods that are lost in transit.

• We will refund the full amount paid by you to the card or other method of payment used by you within 14 days.

Refunds when promotions or vouchers have been used

Where a voucher discount or promotion has been applied, the total value of the discount or promotional offer is shared across each applicable product in equal ratios. If an item or a part of that order is returned and/or refunded we will refund the pro-rata value. We will issue a refund (excluding any postage cost if your order did not qualify for free delivery) if you are a first time customer from your household and are not satisfied with our fresh kits. All you have to do is email us with your order number and, if you don’t mind, the reason why you are dissatisfied.  To protect us against anyone trying to take undue advantage, the maximum refund is capped at £30.

Third party delay

• We are unable to accept responsibility for delays in delivery as a result of the actions of a third party. 

No reliance on information

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

If you are a consumer user, please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our website, you must use our website only for lawful purposes and contributions made by you must:

• Be accurate (where they state facts).

• Be genuinely held (where they state opinions).

• Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not

• Contain any material which is defamatory of any person.

• Contain any material which is obscene, offensive, hateful or inflammatory.

• Promote sexually explicit material.

• Promote violence.

• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

• Infringe any copyright, database right or trade mark of any other person.

• Be likely to deceive any person.

• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

• Promote any illegal activity.

• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

• Be likely to harass, upset, embarrass, alarm or annoy any other person.

• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

• Give the impression that they emanate from us, if this is not the case.

• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our website a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our website.

We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out above.

The views expressed by other users on our site do not represent our views or values.

Viruses

We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Linking to our website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our website in any website that is not owned by you.

Our site must not be framed on any other website, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Subscription terms and conditions

Change of address — Please make sure you inform us of a change of address as soon as possible as we cannot change this once your kits have been despatched for that period .

Delivery Days — All delivery days will depend on which day you originally placed your order. Kits are sent out on that day by first class Royal Mail which should take 1-2 working days. 

Regular Order Payments — When signing up for regular orders, you agree to pay for each regular order sent out to you by your chosen method of payment. To cancel you regular orders please visit the My Account Page.

Gift voucher terms and conditions

• These terms and conditions tell you about the legal terms and conditions which apply to your purchase and use of digital gift cards from Little Big Flavour Kits.

• These gift card terms apply to pounds sterling gift cards purchased online through the website www.littlebigflavourkits.co.uk

• We reserve the right to update and change the terms and conditions of our gift cards. This does not affect your legal rights. Use of your gift card constitutes acceptance of our Terms and Conditions . It is your responsibility to check these gift card terms from time to time to ensure you are aware of any changes which may have been made. 

• The value of gift card can be redeemed online at www.littlebigflavourkits.co.uk provided the gift card is redeemed within the redemption period of 12 months. A gift card cannot be used after the expiry date and any remaining balance will be removed and the card will become invalid and no longer available for use. We have no obligation to remind or inform you of a gift card’s expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry.

• The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card. Gift cards cannot be redeemed in any physical store. 

• Gift Cards may be used to pay for the whole or any part of an online order.

Data protection

Personal data relating to your purchase or use of a gift card will be used in accordance with current applicable data protection and privacy legislation and our privacy policy.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

To contact us, please email: 

• Please email hello@littlebigflavourkits.co.uk